Customer Survey

Question 1 of 37

How did you hear of Softwareload?

(Choose all answers that apply)

Question 2 of 37

Are you interested in buying additional software to accompany pre-installed software on your PC?

(Choose one answer)

Question 3 of 37

How often have you bought new software in the last 12 months?

(Choose one answer)

Question 4 of 37

Where have you bought software in the last 12 months?

(Choose all answers that apply)

Question 5 of 37

Have you bought software at Softwareload.co.uk in the last 12 months?

(Choose one answer)

Question 6 of 37

What were the main reasons for choosing Softwareload for your purchase?

(Choose up to five answers that apply most)

Question 7 of 37

Where and by which means do you inform yourself about software-related topics?

(Choose all answers that apply)

Question 8 of 37

How often do you visit Softwareload.co.uk?

(Choose one answer)

Question 9 of 37

Do you usually look for specific software programmes when you visit Softwareload or are you looking for ideas by searching the site?

(Choose one answer)

Question 10 of 37

Are special offers important to you?

(Choose one answer)

Question 11 of 37

Are you aware of the "Deal of the Week", where Softwareload offers one software programme at a special price on a weekly basis?

(Choose all answers that apply)

Question 12 of 37

Would you like to get extra information on the "Deal of the Week"?

(Choose all answers that apply)

Question 13 of 37

Do you know the Softwareload Blog?

(Choose one answer)

Question 14 of 37

How interesting do you find the blog?

(Choose one answer)

Question 15 of 37

How would you like to participate in the blog?

(Choose all answers that apply)

Question 16 of 37

Are you generally willing to share your experience with software with other users?

(Choose one answer)

Question 17 of 37

Do you have (a) social network profile(s) - Which do you use most?

(Tick all answers that apply and rate in the following way: 1="use the most", then mark downwards - e.g. Facebook 1)

Question 18 of 37

Do you know the Softwareload Facebook Site?

(Choose one answer)

Question 19 of 37

How would you rate the information and special offers on Softwareload's Facebook Site?

(Choose one answer)

Question 20 of 37

Would you be interested in collecting loyalty points on Softwareload.co.uk, respectively in purchasing software with collected loyalty points?

(Choose one answer)

Question 21 of 37

Which online-payment options do you prefer most?

(Choose all answers that apply)

Question 22 of 37

Which additional products and services on Softwareload would be interesting for you?

(Choose all answers that apply)

Very interesting Interesting Rather uninteresting Not interesting at all
Freeware/ Shareware
Demo versions for trial before purchase
Explanatory product videos
Digital software-consultant
Product reviews
Editorial content on software-related topics
Information via E-Mail on software topics that you chose
E-Books
Personalised gift-vouchers
Question 23 of 37

Compared to our competitors, how would you rate the product range of Softwareload?

(Choose one answer)

Question 24 of 37

How do you rate Softwareload concerning the following criteria?

(Choose all answers that apply)

Very good Good Satisfactory Poor Don't know
Product range
Software relevance
Product description
Editorial content (e.g. Blog)
Clarity of layout
Usability
Simplicity of the ordering process
Search result accuracy
Variety of payment options
Price of software
Value for money
In general
Question 25 of 37

How important are the following criteria to you, concerning Softwareload?

(Choose all answers that apply)

Very important

Important

Rather unimportant

 Not important at all
Product range
Software relevance
Product description
Editorial content
Clarity of layout
Usability
Simplicity of the ordering process
Search result accuracy
Variety of payment options
Price of software
Value for money
In general
Question 26 of 37

Have you already been in contact with the Softwareload customer support?

(Choose one answer)

Question 27 of 37

Compared to our competitors, how would you rate the customer support of Softwareload?

(Choose one answer)

Question 28 of 37

How would you rate the Softwareload customer support team concerning the following criteria?

(Choose all answers that apply)

Very good Good Satisfactory Poor
Friendliness
Process time of customer requests
Quality of consultancy
Solution to problems
After sales service
In general
Question 29 of 37

How important are the following criteria to you concerning the Softwareload customer support team?

(Choose all answers that apply)

Very important

Important

 Rather unimportant Not important at all
Friendliness
Process time of customer requests
Quality of consultancy
Solution to problems
After sales service
In general
Question 30 of 37

How important are the following criteria to you concerning customer support in general?

(Choose all answers that apply)

Very important

Important

 Rather unimportant Not important at all
Friendliness
Process time of customer requests
Quality of consultancy
Solution to problems
After sales service
In general
Question 31 of 37

Will you visit Softwareload again?

(Choose one answer)

Question 32 of 37

Will you consider making a purchase at Softwareload in the near future?

(Choose one answer)

Question 33 of 37

Will you recommend Softwareload to your family and friends?

(Choose one answer)

Question 34 of 37
You are…
Question 35 of 37
How old are you?
Question 36 of 37
What is your current employment status?
Question 37 of 37

You are now nearly there...just one last step!
To take part in the drawing and to get your 5£ voucher you now just need to fill out some details.

(This section is optional. Please fill out this section, only if you would like to take part in the drawing.)


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